Shipping & Returns
Welcome to our Online Store!We provide Free Shipping to all over the world!
1. Please confirm your shipping address is correct before do the payment; Please leave your Phone number and a valid and most frequent used email address for us to contact you if there is anything wrong with your order.(Please note that our inventory changes constantly, and all products on our website are not guaranteed to be in stock at time of purchase. If the products you ordered is out of stock, we will contact you by email immediately)
2. Orders usually take 24 to 48 hours to process. Once your order has been shipped, an email with tracking number and tracking method will be sent to you,then you will be able to track the status of your order.
3. For some special styles of shoes, if customized, it will take about 5 business days to produce them after we received your successful order. So it will cost more time totally for you to get the shoes.Please wait patiently, hope you can understand.
Return & Exchange Policy
If you want to exchange or return your products, please contact us whitin 72 hours when you received the package.All returned items must be in brand-new condition, unused and with original tags and packaging.Please provide your name, order email and order number to our customer service.
Acceptable reasons for exchange or return are following:
1.We ship an incorrect item(color/style/size error)from what you order.
2.The product due to quality issues, damage during shipping.
Please note: if you want to exchange or return the products please take the photos for us to check first, then we will help to exchnage to new product or returning it for a full refund.
Except the quality issues and we sent the wrong item, if you want to return the products, Shipping charges for additional exchanges (returning and reshipping ) will be the customer's responsibility.
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